(951) 688-4340
6165 Industrial Ave, Riverside

COVID-19 (Coronavirus) Update

What shelter-in-place means for animal shelters.

Mary S. Roberts Pet Adoption Center will be open from 10am – 4pm by appointment only. To schedule an appointment to adopt an animal, please email .

We will continue to provide the following services to our community:

  • The Mary S. Roberts Pet Adoption Center’s Pet Food Assistance Program feeds 100’s of dogs and cats each month in coordination with different partner organizations throughout the community.  Our Pet Food Assistance Program is also available to anyone who is experiencing financial hardship and might need a little help providing food for their beloved pet(s). We coordinate individual pet food packaging and delivery to those in need and in these times that includes pet owners who are struggling with the loss of employment due to the COVID-19 outbreak. Food can be picked up from the Center Thursday – Saturday from 10am – 1pm.
  • Owner relinquishments of puppies and kittens under 8 weeks of age by appointment only.  To schedule an appointment please fill out the form on our website
  • Fostering animals is especially critical right now, since we anticipate fewer people will be coming in to adopt pets amidst the COVID-19 outbreak. Thanks to our incredible volunteers, we do not currently need fosters, but that may change in the coming days. If you would like to help us be prepared for that eventuality, you can sign up here.

Position Title Adoption Counselor
Job Classification Non-Exempt
Assignment Category Part Time – 24 hours per week (max of 29 hours per week)
Salary Range $12.00 -$14.00 per hour
Department Adoptions
Reports to Adoption Department Manager

Job Description Summary

The Adoption Counselor is responsible for achieving successful dog, cat, puppy and kitten adoptions to forever homes. The Adoption Counselors must support the mission of the Mary S. Roberts Pet Adoption Center and ensure all pets are handled in a humane, positive manner.

Main Responsibilities/Functions

• Provide prompt, courteous customer service, greeting the public as they enter the Adoption Center and ask them to sign in.
• Answer phone calls and emails and provide information and resources to all inquiries.
• Learn the names, behavior and personalities of all pets to ensure the best fit for a potential owner.
• Escort first-time guests through the kennels and/or cattery.
• Facilitate dog to dog introductions
• Review adoption questionnaires and ask appropriate questions to facilitate a successful adoption.
• Learn how to correctly use the Shelter Buddy software program and create a complete record for each animal admitted into the MSRPAC. Enter additional information, medical updates, microchips, spay/neuter info, vaccinations, etc. on all pets.
• Review the list of rescue groups so that referrals can be made.
• Handle all sales at the Pet Store; properly and accurately handle money and checks. Turn in cash bag each week to the Executive Assistant.
• Clean the front office window kennels on a daily basis. Assist with cleaning the Cattery, Holding/ISO as needed.
• Clean the front counter frequently and immediately after pets have been placed on the counter by their owners.
• Clean, mop and sanitize the front lobby after dog accidents.
• Review and assemble adoption folders ensuring all information is up to date.
• Assist with evaluations and intake when requested by your supervisor.
• Assist with the laundry.
• Learn the proper way to clean dog kennels and assist when necessary.
• Help socialize the dogs by taking them for walks and into the play yard. Socialize cats by playing/petting them.
• Other duties as assigned


• 2-3 years of Customer Service experience including phone and face to face.
• Able to understand the importance of working as a team.
• Computer skills; including word and excel.
• Excellent verbal and written communication skills.
• Comfortable handling all sizes of cats and dogs.
• Respectful and positive attitude in handling of the animals.
• Willing to work a flexible schedule.
• Able to lift 25 pounds

Join our team!

Please send application and resume to our Human Resources Department at